Refund / Cancellation Policy — HireFilipino.work

At HireFilipino.work, we value transparency, fairness, and user trust. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be requested and processed.

1. General Policy

HireFilipino.work operates as an informational and community-support platform designed to assist Filipino freelancers and global clients. All donations, service payments, or contributions made through this website are subject to the terms below.

2. Donations (Non-Refundable)

All donations made to HireFilipino.work are final and non-refundable, unless:

  • A duplicate transaction occurs
  • An unauthorized payment is proven
  • A clear system error is verified

If you believe a mistake has been made, please contact us within 7 days.

3. Digital Products & Services

Refunds for digital services (including but not limited to guides, templates, listings, promotions, or digital content) are granted only if:

  • The service was not delivered
  • There was a technical failure that prevented access
  • The wrong item/service was provided
  • A major error occurred during processing

Refunds cannot be issued for:

  • Change of mind
  • Incorrect purchase caused by the user
  • Services already delivered or completed
  • Misunderstanding of the service description

4. Service Cancellation

Users may request cancellation of a purchased service before delivery begins.
Once work has started or the service has been activated, cancellations may not be allowed.

We will assess each cancellation request based on:

  • Whether the service has started
  • Resources already used
  • Time already invested
  • Type of service purchased

5. Processing Refund Requests

To request a refund or cancellation, please provide:

  • Your full name
  • Email address used during the transaction
  • Transaction ID or proof of payment
  • Detailed reason for the request

Send your request to:
📧 support@hirefilipino.work

Refund requests will be reviewed within 3–7 business days.
If approved, refunds may take an additional 5–10 business days to appear, depending on your bank or payment processor.

6. Exceptions

This policy does not apply to:

  • Payments made directly through third-party platforms such as Upwork
  • Transactions processed outside of HireFilipino.work
  • Donations made voluntarily with no expectation of return

For third-party platforms, please refer to their policies.

7. Policy Updates

HireFilipino.work may revise this Refund/Cancellation Policy at any time. Any updated version will be posted on this page with a new revision date.

8. Contact Information

If you have questions about this policy, please contact:

📧 Email: support@hirefilipino.work
📱 Phone/WhatsApp: +9274398183
🌐 Website: https://hirefilipino.work

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